Shop rules

1. Definitions

1.1. Contact form - a form available on the website https://webidplanet.com enabling sending a message to the Service Provider.

1.2. Order form – a form available on the website https://webidplanet.com enabling the submission of an Order.

1.3. Customer – a person who uses the functionality of the Online Store intends to conclude or has concluded a Sales Agreement with the Service Provider.

1.4. Consumer – a natural person who concludes a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity.

1.5. Product – a physical product, goods with digital elements, digital content or digital service available in the Online Store, which is the subject of the Sales Agreement between the Customer and the Service Provider.

1.6. Regulations - these regulations of the Online Store.

1.7. Entrepreneur with consumer rights - a natural person concluding a contract with the Company for the provision of services within the Portal, directly related to its business activity, when the content of this contract shows that it does not have a professional character for it, resulting in particular from the subject of its business activity. , made available on the basis of the provisions on the Central Registration and Information on Economic Activity.

1.8. Online Store - the Service Provider's online store operating at https://webidplanet.com

1.9. Service provider – Network Market's Group Polska Piotr Konysz, ul. Słoneczna 1/2, 66-470 Kostrzyn nad Odrą NIP: PL5992471750 REGON: 383874825

1.10. Sales Agreement - Product sales agreement concluded between the Customer and the Service Provider via the Online Store.

1.11. Electronic Service - a service provided electronically by the Service Provider to the Service Recipient via the Online Store.

1.12. Service Recipient – a natural person, a legal person or an organizational unit without legal personality, which is granted legal capacity by law, using the Electronic Service.

1.13. Order - the Customer's declaration of will constituting an offer to conclude a Product Sales Agreement with the Service Provider.

2. General provisions

2.1. These Regulations specify the conditions for concluding Product Sales Agreements, the complaint procedure and the conditions for withdrawal from Sales Agreements, as well as the types and scope of services provided electronically by the Online Store operating at https://webidplanet.com, the rules for the provision of these services, the conditions for concluding and terminating contracts for the provision of electronic services.

2.2. Each Service Recipient, upon taking steps to use the services of the https://webidplanet.com Online Store, is obliged to comply with the provisions of these Regulations.

2.3. In matters not regulated in these Regulations, the provisions of generally applicable law shall apply, in particular:

2.3.1. Act on the provision of electronic services of July 18, 2002,
2.3.2. Act on Consumer Rights of May 30, 2014,
2.3.3. Act on out-of-court resolution of consumer disputes of September 23, 2016,
2.3.4. Act on Counteracting Unfair Market Practices of August 23, 2007,
2.3.5. Civil Code of April 23, 1964

3. Conclusion of a sales contract

3.1. The Online Store https://webidplanet.com sells Products via the Internet.

3.2. The products are free from physical and legal defects. Information regarding the functionality or relevant compatibility and interoperability of Products that are goods with digital elements, digital content or digital services are included in the offer of a given Product in the Online Store.

3.3. The information available on the Online Store website does not constitute an offer within the meaning of applicable law. By placing an Order, the Customer submits an offer to the Service Provider to purchase a specific Product on the terms specified in the Product description in the Online Store.

3.4. Product prices visible in the Online Store include all price components, including VAT, excluding delivery costs.

3.5. The Product price displayed on the Online Store website is binding at the time the Customer places the Order. Any changes in Product prices in the Online Store, including promotions and discounts, that occurred after the date of placing the Order shall have no impact on the price set in the Order placed by the Customer.

3.6. Orders can be placed online by completing the Order Form.

3.7. The condition for placing an Order in the Online Store by the Customer is to create a Customer account in the Online Store, read the Regulations and accept their provisions when placing the Order.

3.8. If the Service Provider is forced, before the commencement of the implementation of the Sales Agreement, for reasons beyond its control, to change the material terms of the Sales Agreement with the Customer, it will immediately notify the Customer thereof.

3.9. In the situation referred to in section 8 above, the Customer has the right:

3.9.1 accepting the change to the Sales Agreement proposed by the Service Provider, or
3.9.2. withdraw from the Sales Agreement with the immediate return of all benefits paid by the Customer and without the obligation to pay any contractual penalty.

3.10. The Customer is obliged to immediately inform the Service Provider about his decision. The execution of the Order will be suspended until information is obtained from the Customer.

3.11. In the event of withdrawal from the Sales Agreement pursuant to section 9 above or when the Service Provider cancels the execution of the Sales Agreement for reasons beyond the Customer's control, the Customer is entitled to an immediate refund of the entire amount paid to the Service Provider.

4. Sales contract

4.1. The sales contract is concluded when the Customer places an Order (clicking the "Order and pay" button or another button with a similar meaning), unless otherwise indicated in the Product description in the Online Store. If, at the express request of the Customer, the provision of the service is to begin before the deadline for withdrawal from the Sales Agreement, the Service Provider requires the Customer to submit a declaration:

4.1.1. containing such express request;
4.1.2. that he has acknowledged the information about the loss of the right to withdraw from the Sales Agreement upon its full execution by the Service Provider.

4.2. After placing the Order, the Service Provider immediately confirms its receipt and acceptance of the offer by sending an e-mail to the address provided by the Customer in the Order Form.

4.3. Confirmation of receipt of the Order includes:

4.3.1. confirmation of all essential elements of the Order;
4.3.2. the content of these Regulations in pdf format;
4.3.3. information about the right to withdraw from the contract or information about the Customer's consent to provide digital content in circumstances resulting in the loss of the right to withdraw from the Sales Agreement.

4.4. Each Sales Agreement will be confirmed by an appropriate proof of purchase, which will be attached to the Product and/or sent by e-mail to the Customer's e-mail address provided in the Order Form.

4.5. The Service Provider delivers the Product to the Customer immediately after concluding the Sales Agreement and recording or confirming payment of the Product price by the Customer.

5. Payment methods

5.1. Payment method Prices and costs for delivering the Products are specified by the Service Provider in the Online Store.

5.2. In the case of payment via the electronic payment system, the Customer makes the payment before the execution of the Order begins. The electronic payment system allows you to make payments by credit card or quick transfer from selected Polish and foreign banks.

5.3. If, at the Customer's discretion, the payment of the Price and costs for delivering the Products is made via the Payment Service Provider, then the Customer is obliged to accept the regulations applied by the given Provider before making the payment.

5.4. The Sales Agreement will be executed only after payment of the Price.

6. Product complaint

6.1. The basis and scope of the Service Provider's liability towards the Customer are specified in Art. 43a et seq. of the Consumer Rights Act.

6.2. Complaints regarding the Product should be directed by the Customer to the Service Provider via the contact form available on the website: Contact Form, or in writing to the Service Provider's address indicated in section 1. 1.9. Regulations.

6.3. The complaint should include as much information and circumstances as possible regarding the subject of the complaint, in particular the type and date of occurrence of the irregularity and contact details.

6.4. The Service Provider will respond to the Customer's request immediately, no later than within 14 days from the date of filing the complaint.

6.5. In the event of a complaint by a Customer who is a Consumer or an entity referred to in § 7 section 9. Regulations - failure to consider a complaint within 14 days of its submission is tantamount to its acceptance.

6.6. The response to the complaint is provided in accordance with the communication channel indicated by the Customer in the complaint.

7. Right to withdraw from the contract

7.1. Subject to section 7.7. below, the Customer has the right to withdraw from the Sales Agreement without giving any reason within 14 days from the date of conclusion of the Sales Agreement in accordance with Art. 27 et seq. of the Consumer Rights Act.

7.2. To exercise the right to withdraw from the Sales Agreement, the Customer must inform the Service Provider about his decision.

7.3. In order to withdraw from the Sales Agreement, the Customer may use the sample withdrawal form constituting an annex to the Regulations.

7.4. In order to meet the deadline for withdrawal from the contract, it is enough for the Customer to send via the Contact Form or the Service Provider's address indicated in section 1. 1.9. Regulations, information regarding withdrawal from the Sales Agreement before the deadline for withdrawal from the contract expires.

7.5. The Service Provider will return to the Customer all payments received from the Customer immediately, but no later than 14 days from the date on which the Service Provider was informed about the withdrawal from the Sales Agreement, unless the Customer exercises the right to withdraw from the Sales Agreement after submitting the request referred to in 4 4.1 . above - then the Customer is obliged to pay for the services provided until the withdrawal from the Sales Agreement.

7.6. The Service Provider will refund the payment using the same payment methods that were used by the Customer to pay for the Order, unless the Customer agreed to a different solution.
7.7. The Customer is not entitled to withdraw from a distance contract in relation to contracts:

7.7.1. for the provision of services for which the Customer is obliged to pay the price, if the Service Provider has fully performed the service with the express consent of the Buyer, who was informed before the commencement of the service that after the Service Provider has completed the service, he will lose the right to withdraw from the contract and has acknowledged this;
7.7.2. in which the price or remuneration depends on fluctuations in the financial market over which the Service Provider has no control and which may occur before the deadline for withdrawal from the contract;
7.7.3. in which the subject of the service is a non-prefabricated item, manufactured according to the Customer's specifications or serving to meet his individual needs;
7.7.4. in which the subject of the service is an item that deteriorates quickly or has a short shelf life;
7.7.5. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
7.7.6. in which the subject of the service are items which, after delivery, due to their nature, are inseparably connected with other items;
7.7.7. in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
7.7.8. for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts;
7.7.9. for the provision of accommodation services other than for residential purposes, transportation of goods, car rental, catering, services related to recreation, entertainment, sports or cultural events, if the contract specifies the day or period of service provision;
7.7.10. provision of digital content, not delivered on a tangible medium, for which the Customer is obliged to pay the price, if the performance of the service began with the express and prior consent of the Customer, who was informed before the commencement of the service that after the Service Provider has completed the service, he will lose the right to withdraw from the contract, and acknowledged it, and the Service Provider provided the Customer with the confirmation referred to in 4 4.3. above.

7.8. Both the Service Provider and the Customer have the right to withdraw from the Sales Agreement.

7.9. An entrepreneur with consumer rights is protected under the relevant provisions of law, provided that the Sales Agreement or contracts for the provision of Electronic Services that he or she concludes with the Service Provider are not of a professional nature.
7.10. A person running a business activity referred to in section 9 above is protected only in the scope of:

7.10.1. prohibited contractual provisions - the so-called abusive clauses;
7.10.2. liability under the warranty for physical and legal defects of the Product, in accordance with section 6 of the Regulations;
7.10.3. the right to withdraw from a distance contract, in accordance with § 7 of the Regulations.

7.11. The entrepreneur referred to in section 9 above loses the rights under consumer protection if the Sales Agreement concluded with the Service Provider is of a professional nature, which results in particular from the subject of the business activity carried out by this entrepreneur, made available on the basis of the provisions on the Central Registration and Information on Business.

8. Type and scope of electronic services

8.1. The Service Provider enables the use of Electronic Services via the Online Store such as:

8.1.1. concluding Product Sales Agreements;
8.1.2. sending a message via the Contact Form;
8.1.3. creating a customer account/profile;
8.1.4. ability to add comments;
8.1.5. ability to rate products;
8.1.6. newsletter.

8.2. The provision of Electronic Services to the Online Store's Service Recipients takes place under the terms and conditions specified in the Regulations.
8.3. The Service Provider has the right to post advertising content on the Online Store website. This content constitutes an integral part of the Online Store and the materials presented therein.

9. Terms of providing and concluding contracts for the provision of electronic services

9.1. The provision of Electronic Services by the Service Provider is free of charge.
9.2. Period for which the contract is concluded:

9.2.1. the contract for the provision of Electronic Services consisting in enabling the submission of an Order in the Online Store is concluded for a fixed period of time and is terminated when the Order is placed or the Service User stops placing it;
9.2.2. the contract for the provision of Electronic Services consisting in enabling the sending of a message to the Service Provider via the Contact Form is concluded for a fixed period of time and is terminated when the message is sent or the Service Recipient stops sending it;
9.2.3. the contract for the provision of Electronic Services involving the creation of an account/customer profile is concluded for a fixed period of time and is terminated upon liquidation of the account/customer profile;
9.2.4. the contract for the provision of Electronic Services consisting in enabling the addition of comments is concluded for a fixed period and terminates when the comments are added by the Service User;
9.2.5. the contract for the provision of Electronic Services consisting in enabling the evaluation of products is concluded for a fixed period of time and is terminated when the Service Recipient issues a product evaluation;
9.2.6. the contract for the provision of Electronic Services consisting in sending a newsletter is concluded for a fixed period of time and is terminated when the Service User resigns from the newsletter service.

9.3. Technical requirements necessary for cooperation with the IT system used by the Service Provider:

9.3.1. computer (or mobile device) with Internet access;
9.3.2. access to e-mail;
9.3.3. Web browser;
9.3.4. enabling Cookies and Javascript in the web browser.

9.4. The customer is obliged to:

9.4.1. use the Online Store in a manner consistent with the law and good practices, taking into account the respect for personal rights and intellectual property rights of third parties;
9.4.2. entering data consistent with the actual situation;
9.4.3. refrain from posting illegal content in the Online Store, in particular in the Contact Form or in the Order Form.

10. Complaints related to the provision of electronic services

10.1. Complaints related to the provision of Electronic Services via the Online Store may be submitted by the Customer via the Contact Form or the Service Provider's address indicated in § 1 1.9. Regulations.
10.2. The complaint should include as much information and circumstances as possible regarding the subject of the complaint, in particular the type and date of occurrence of the irregularity and contact details.
10.3. The Service Provider will respond to the Customer's request immediately, no later than within 14 days from the date of filing the complaint,
10.4. In the case of a complaint by a Customer who is a Consumer or an entity referred to in 7 7.7.2 of the Regulations - failure to consider the complaint within 14 days of its submission is tantamount to its acceptance.
10.5. The response to the complaint is provided in accordance with the communication channel indicated by the Customer in the complaint.

11. Intellectual property

11.1. All content posted in the Online Store is protected by copyright and is the property of the Service Provider.
11.2. Any use by anyone, without the express written consent of the Service Provider, of any of the elements constituting the content of the Online Store constitutes a violation of the Service Provider's copyright and results in civil and criminal liability.

12. Product reviews

12.1. As part of the Online Store, the Service Provider provides Customers with the opportunity to evaluate the Products in a descriptive (comment) or graphic form. The rating system is used to collect and share subjective assessments of Products made by Customers, which may influence the selection of a given Product by other Customers.
12.2. Only the Customer who purchased a given Product is entitled to leave a rating.
12.3. The possibility of submitting an opinion is not limited in time.
12.4. It is not possible to leave a rating for a person who has not purchased the Product.
12.5. After issuing the rating, it is visible in a descriptive or graphic form on the subpage of the Online Store, where the rated Product is available, along with information about the author of the rating and the date of its issue.
12.6. Based on the sum of all ratings for a given Product, the Online Store may display an overall rating for the Product, which is the arithmetic mean of all ratings for this Product.
12.7. The rating given by the Customer should be consistent with the actual rating of a given Product and cannot contain:

12.7.1. content that is illegal, offensive, discriminatory, pornographic, inciting hatred, racism, xenophobia, etc., or vulgarity;
12.7.2. contact and access data;
12.7.3. advertising content, links to other websites;
12.7.4. containing malware;
12.7.5. generated automatically, in particular by bots or AI.

12.8. The author is solely responsible for the content of the assessment.
12.9. The Service Provider does not interfere with the content of the ratings, but reserves the right to remove or block them if:

12.9.1. the content of the assessment violates the provisions of these Regulations or applicable regulations;
12.9.2. the content of the assessment contains characters that make it unreadable or are suspected of containing malware;
12.9.3. the content and nature of the rating show that it was issued by mistake or without familiarizing yourself with the Product.

12.10. When the opinion is placed in the Online Store, its author expresses irrevocable, unlimited time consent to the publication of the assessment in whole or in part in the Online Store or on the Service Provider's social media channels.

13. Final provisions

13.1. Agreements concluded via the Online Store are concluded in accordance with Polish law.
13.2. In the event of inconsistency of any part of the Regulations with applicable law, the relevant provisions of Polish law shall apply in place of the challenged provision of the Regulations.
13.3. Any disputes arising from Sales Agreements between the Service Provider and Consumers will be resolved first through negotiations, with the intention of amicably ending the dispute, taking into account the Act on out-of-court resolution of consumer disputes. However, if this would not be possible or would be unsatisfactory for any of the parties, disputes will be resolved by a competent common court, in accordance with section 4 of this paragraph.
13.4. Judicial dispute resolution:

13.4.1. possible disputes arising between the Service Provider and the Service Recipient (Customer) who is also a Consumer or an entrepreneur referred to in 7 7.7.2. of the Regulations, shall be submitted to the competent courts in accordance with the provisions of the Code of Civil Procedure;
13.4.2. possible disputes arising between the Service Provider and the Service Recipient (Customer) who is neither a Consumer nor an entrepreneur, referred to in 7 7.7.2. of the Regulations, shall be submitted to the court having jurisdiction over the seat of the Service Provider.

13.5. The Customer who is a Consumer also has the right to use extrajudicial methods of resolving disputes, in particular by submitting, after the complaint procedure, an application to initiate mediation or an application for consideration of the case by an arbitration court (the application can be downloaded on the website http://www.uokik. gov.pl/download.php?plik=6223). The list of Permanent Consumer Arbitration Courts operating at the Provincial Inspectorates of the Trade Inspection is available on the website: http://www.uokik.gov.pl/wazne_adresy.php#faq596. The consumer may also benefit from free assistance from the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection. Out-of-court redress after the complaint procedure is completed is free of charge.
13.6. In order to amicably resolve the dispute, the consumer may, in particular, submit a complaint via the ODR (Online Dispute Resolution) online platform, available at: http://ec.europa.eu/consumers/odr/.

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Attachment

WITHDRAWAL FORM

(this form should be completed and returned only if you wish to withdraw from the contract)

Addressee: Network Market's Group Polska Piotr Konysz, ul. Słoneczna 1/2, 66-470 Kostrzyn nad Odrą NIP: PL5992471750 REGON: 383874825

I/We(*) hereby inform(*) about my/our withdrawal from the contract for the sale of the following items(*) contract for the delivery of the following items(*) contract for specific work consisting in the performance of the following items(*)/for the provision of the following service( *) "

Date of conclusion of contract(*)/acceptance(*)

Name and surname of consumer(s)

Consumer(s) address

Signature of the consumer(s) (only if the form is sent on paper)

Date

(*) Delete as appropriate

Regulations of the online store https://webidplanet.com